Gleamaurora Refund and Returns Policy

Thank you for shopping with Gleamaurora! We strive to provide you with high-quality products and excellent customer service. Below is our Refund and Returns Policy to ensure a smooth shopping experience.

1. Refund Policy

  • Gleamaurora offers a 60-day worry-free refund service. If you are not completely satisfied with your purchase, you may return the item within 60 days of receipt for a full refund.
  • To be eligible for a refund, items must be unused and in their original condition.

2. Exchange Policy

  • We provide a 120-day exchange service. If you wish to exchange an item for a different size or style, you may do so within 120 days of receipt.
  • Items must be in unused condition with all original packaging and tags.

3. Return Shipping Costs

  • If the return is due to a product issue (e.g., defective or incorrect item), Gleamaurora will cover all return shipping costs.
  • If the return is initiated by the customer (e.g., change of mind), the customer will be responsible for the shipping costs associated with the return.

4. How to Return or Exchange an Item

  • To initiate a return or exchange, please contact our customer service team at [email protected] or call +44 7936 940600.
  • Provide your order number and reason for the return or exchange.
  • Our team will guide you through the process and provide any necessary return shipping labels.

5. Processing Refunds and Exchanges

  • Once your return is received and inspected, we will process your refund or exchange request.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow a processing time of up to 10 business days for refunds to be reflected in your account.

6. Contact Us

  • If you have any questions or need assistance, please reach out to our customer service team at:

Thank you for choosing Gleamaurora! We appreciate your business and look forward to serving you again.