CONTACT US

We will answer any questions you may have about our store and products, rights or partnership service right here.

ADDRESS

34 Bruton St, UK, London

PHONE/WHATSAPP

+44 7936940600

WEBSITE

gleamaurora.com

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What brands of products can you provide?

Since its establishment in 2018, our team has been dedicated to identifying and partnering with the manufacturer factories that produce for major luxury brands. As of April 2025, we have successfully reached strategic cooperation with the manufacturer factories of 12 luxury brands, including Louis Vuitton, Dior, Chanel, Hermes, Gucci, Celine, Saint Laurent, Fendi, Balmain, Prada, Balenciaga, Bottega Veneta

What is the difference between the products in our store and original ones?

There is no quality difference with original ones. They are crafted with the same premium materials and impeccable craftsmanship as the originals by the same manufacturers.

Why are the products in the Gleamaurora so much cheaper than luxury store?

Because Gleamauro has established direct partnerships with foundries of luxury brands such as Louis Vuitton, Dior, and Chanel, it has greatly reduced procurement costs while ensuring product quality, and has also reduced brand premiums. Therefore, consumers can enjoy better quality products at Gleamaurora. Get the same quality products at a lower price.  

Can I return or exchange the product if I am not satisfied?

We provide 90-day no-questions-asked refund and 120-day no-questions-asked exchange services for all customers who shop in our store. If you need a refund or exchange, you can contact our customer service team via email [email protected] within the specified time, and we will handle your request within 24 hours.

When will my order be shipped and how long will it take for me to receive it?

Under normal circumstances, we will process and send your express delivery within two working days of your payment. When we send your express delivery, you will receive an email with the express delivery tracking number, estimated delivery date and other information. Express shipping time usually takes 6-10 days, the specific time depends on your shipping address..

How do I choose clothes and shoes in my size?

You are welcome to contact our customer service to recommend the most suitable size for you; or you can fill in your height, weight and circumference in the order notes, we will send you the most suitable size for you!

What if I buy clothes or shoes in the wrong size?

If you buy the product size is not suitable you can contact our customer service within 120 days, we will resend the correct size of the product to you free of charge!

INFORMATION ABOUT US

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